Refund & Returns Policy

Last Updated: August 1, 2026

At Dstagx Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.

  • You received the wrong product or wrong size compared to your order.

  • The item has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused, unwashed, and unworn.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase or the order number is required.

2. Non-Returnable Items

Returns are not accepted for:

  • Products that have been worn, washed, or damaged after delivery.

  • Items returned without original tags or packaging.

  • Products damaged due to misuse or improper care.

  • Gift cards, if applicable.

  • Customized or personalized products, unless they arrive damaged, defective, or incorrect.

3. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement or refund, as applicable.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.

5. Exchanges

We offer exchanges for eligible products, subject to stock availability.

If the requested size or design is unavailable, you may choose:

  • A replacement product of equal value.

  • Store credit (if offered).

  • A refund, where applicable.

6. Return Shipping

If the return is due to our error (wrong item, damaged, or defective product), we will arrange or reimburse the return shipping, where applicable.

For other approved returns, return shipping charges may be the customer’s responsibility.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above, if eligible.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider or bank, as processing times may vary.

  • If you still need assistance, contact our support team.

9. Contact Us

For any questions regarding refunds or returns, please contact us.

Dstagx Clothing

Email: support@dstagx.com

Website: https://dstagx.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Dstagx Clothing.